Refund & Return Policy – Nexa Herbal
At Nexa Herbal, customer satisfaction is important to us.
Return Eligibility
Returns may be accepted only if:
• The product received is damaged
• The wrong product was delivered
• The product is defective upon arrival
Return Request Timeline
Customers must contact us within 48 hours of receiving the product with proper images or proof.
Non-Returnable Items
The following items are generally non-returnable:
• Opened or used products
• Personal care or consumable items
• Products damaged due to misuse
Refund Process
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method whenever possible.
Replacement
In eligible cases, we may offer a replacement instead of a refund.
Cancellation Policy
Orders can only be canceled before shipment confirmation.
Contact for Returns & Refunds
Store Name: Nexa Herbal
Phone/WhatsApp: 8377871798
Address: House Number 15, Rohini Sector 2, Delhi, India